FreshProof support

How canwe help?

Real humans, in our timezone. Most replies inside one working day. Tell us what is going on and we will pick it up from the email address you give us.

A delivery issue?Drop the order number and we will pull the evidence record on our side before we reply.
A label, a print, an integration?Tell us which step you are stuck on. Screenshots welcome on the email reply.
Speaking on behalf of a retailer?Pick the Partnerships category. We will route you to the right person and send through our scaling brief.

Response windowMon to Fri, 09:00 to 18:00 UK time

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Your message is encrypted in transit, stored inside FreshProof, and handled by our team. We aim to reply within one working day.